FAQ & How to use this website!
Welcome to our new website! Whether you are a current WPS Dealer or simply a visitor who has stumbled upon our website through a search or other means, we are happy to have you as part of the Wholesale Public Safety family.
While we have been in business for quite a long time (20+ years!) this website is a new labor of love for us. I can certainly attest to this, as I manage all things digital for our company and worked hard with our team to create this website. And because the website is a brand-new feature for us, we want to partner with you to make it the best resource for you that it can be. We have gotten some great feedback and questions so far and we want you to keep it coming! If there is something you want to see, let us know! Which brings me to the first and most important feature of the website: ways to communicate with us.
How do I contact Wholesale Public Safety?
We have so many ways for you to contact the team at Wholesale Public Safety woven all over the website:
- Live Chat! You will find this in the bottom right-hand corner of just about anywhere you navigate on the site. We have team members available to chat 8am-5pm EST Monday thru Friday. If you contact us after hours, simply leave your name and a way we can contact you and we will get back to you as soon as we can! Whatever your question- website related, order questions, information on how to become a WPS Dealer, or a stock question- we will do our best to get you the best answer as quickly as possible.
- Connect with Us You will find a link to our Facebook page on the homepage under "Connect with Us." Social Media is a great way to get information about new products & promotions- go ahead and directly ask us questions there- we will answer them! (We have an Instagram, too!)
- Call Us Again, our customer service hours are 8am-5pm EST M-F. Our phone number is right there on the homepage, but here it is for quick reference: (631) 391-6006.
- Leave Feedback This feature also follows you whenever you go on our website. If you click on Leave Feedback in the bottom left-hand corner of the website you can quickly leave your contact info and questions or comments.
- Email Us Lastly, but certainly not least, you can email us at firstname.lastname@example.org
How do I become a WPS Dealer?
Next, it is important to stress that you need to have an approved account with Wholesale Public Safety and be logged-in in order to make a purchase on this website. If you are a public safety dealer, vehicle up-fitter, or re-seller and are not already a WPS Dealer, we have an easy way for you to apply to become one built right into the website in the Become a Dealer section. If you missed the pop-up with the link to this page, don't worry! It's also on the homepage. To become a WPS Dealer, you must be a re-seller business, dealer, or an up-fitter and pass our credit approval process. The credit application is available on the Become a Dealer page. All you need to do is attach that form once it's completed along with your W-9 and Tax-exempt form (if you have one.) and submit your application. Feel free to Contact Us if you have questions!
How do I find a WPS Dealer?
Maybe you aren't a public safety dealer, up-fitter, or re-seller. Maybe you are a firefighter that needs a new siren for his department's truck or a tow truck driver that needs a new light bar. We can still help you! Check out our Find a Dealer page, leave your contact information and the types of products you are looking for, and we can help you connect with one of our WPS Dealers to get you what you need.
I am an existing Wholesale Public Safety customer but did not receive my website login yet. What do I do?
We have been rolling out the website to existing customers in stages so that we can give each customer personalized attention. If you need yours more quickly, just contact us!
How do I place an order?
Placing an order is easy! Just make sure you are logged in to your WPS account- that will show you every stocked product at your special discount. What's also great about our website is that if you see it here, you know it's in stock and ready to ship that same day when the order is placed by 3pm EST Monday thru Friday. Orders placed afterwards will ship out first thing the next business day.
Shop around, add what you need to your cart, and check out! We offer multiple ways to pay. Once your order is placed, you will receive an Order Confirmation email. Then, once your order is fulfilled, you will receive a separate Shipping Confirmation where you will find your tracking number. That's it!
You can access all your previous orders right on your account page.
But what if I need a product not available on the website?
Let's say you do a search for a product and you can't find it on the website: that is a good indicator that it isn't a stocked product in our warehouse currently. But don't worry- we can still get it for you! Just contact us- we will help get you whatever you need as quickly as we possibly can.
So that covers the basics. But I still have questions!!
If you have additional questions not addressed in this blog, general comments, or just want to say hi we are always a call or click away. Do not hesitate to contact us for any reason at any time- we are here to help!